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"Post Natal Checks"

About: Maternity care / 2 West Maternity

(as the patient),

Post natal care on the 2 West ward @ Craigavon hospital. Midwife who discharged me from the ward had signed off on information in my chart which she did not deliver to me.

We were not shown how to use the car seat nor did anyone check before we left the ward. The lack of support and care from this midwife was horrendous and has left me quite traumatised from the experience.

After speaking with my health care visitor the midwife was supposed to check quite a lot with me as a first time mother and I feel very let down. 

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Responses

Response from Brid France, Midwifery Sister CAH, Acute, Southern Health and Social Care Trust 6 days ago
Brid France
Midwifery Sister CAH, Acute,
Southern Health and Social Care Trust
Submitted on 14/05/2024 at 11:05
Published on Care Opinion at 11:05


picture of Brid France

Firstly congratulations on the birth of your baby, I hope you and your baby are doing well. Many thanks for taking the time to respond, we do welcome all feedback to help us improve the service we offer.

I am extremely saddened to read of your experience on the postnatal ward and the lack of support you received from your midwife. As ward manager for this area I would like to sincerely apologize. As a trust we strive to ensure all our service users are treated with the highest standard of professionalism and care.

Can you please contact me directly if you would like to discuss your care experience further or provide me with more information to address the issues you have highlighted.

My email address is

brid.france@southerntrust.hscni.net

Kind regards

Brid France

Ward Manager 2 west

02837561744

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