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Highly appreciate Newham medical centre

Story from nhs.uk

"Highly appreciate Newham medical centre"

About: Newham Medical Centre

Dear NHS,

I wanted to express my gratitude for the excellent management and services provided by Newham Medical Centre during our recent telephonic appointment.

Scheduling was quick and convenient, and the reminder call was greatly appreciated. During our conversation, the staff demonstrated exceptional professionalism, attentiveness, and empathy, making me feel heard and valued as a patient. Their ability to address my concerns and provide guidance over the phone was reassuring and effective.

Furthermore, I commend the team for their efficient coordination and support throughout the process, from facilitating the appointment to follow-ups. Overall, I am incredibly satisfied with the level of care provided.

Thank you for your dedication to patient well-being, especially during these challenging times.

Warm regards,

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Responses

Response from Newham Medical Centre 12 months ago
Newham Medical Centre

Submitted on 27/06/2024 at 09:55
Published on nhs.uk at 09:55

Dear Hanane

Thank you so much for your kind words and for taking the time to share your positive experience with Newham Medical Centre. We are delighted to hear that you found the scheduling process quick and convenient and that the reminder call was helpful.

Our team strives to provide exceptional care and support, and it is wonderful to know that our professionalism, attentiveness, and empathy made you feel heard and valued. We are also pleased that we could address your concerns and provide effective guidance over the phone.

Your commendation of our support throughout the appointment process is greatly appreciated. We are dedicated to ensuring our patients receive the highest level of care, especially during these challenging times.

Thank you once again for your kind feedback. It is feedback like yours that motivates us to continue our efforts in providing excellent patient care.

Mrs Sanita Basi

Practice Manager

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