"Poor service"

Having only discovered I needed to make an appointment for a medication review when I tried to request a repeat prescription online, I couldn't get through by phone and so visited the Spondon surgery. I made the appointment and advised I would run out of medication before seeing the doctor. I was told that was OK as now I had the appointment a prescription could be issued which was done. I asked if it would be sent to my usual pharmacy and was told yes. Went to collect today and no prescription waiting. Hadn't had a phone call from surgery to indicate a problem either. Now have only one day's medication left and it's a bank holiday. Good job, Derwent Valley!