"Bad practice"

I am writing to express my profound disappointment regarding the lack of emotional support I have received from your establishment in relation to my mental health.

As someone who has entrusted Trevillis House with my well-being, I had hoped to find not only a place of refuge but also a community that fosters understanding and empathy. However, recent experiences have left me feeling isolated and neglected.

It is disheartening to realise that despite reaching out for help and expressing my struggles, I have been met with indifference and a lack of acknowledgment. Mental health is a delicate matter that requires attention and compassion, yet it seems these fundamental aspects have been overlooked in my interactions with your organisation.

Furthermore, I was shocked and dismayed to be advised to simply "eat chocolate" as a means of coping with my mental health challenges. This suggestion not only trivialised the severity of my condition but also demonstrated a profound lack of understanding and professionalism on the part of your staff.

The absence of emotional support and the inadequacy of the advice provided have only served to exacerbate my feelings of loneliness and despair, making it even more challenging to navigate through my difficulties. At a time when I needed reassurance and guidance the most, I have felt abandoned and overlooked.

I urge you to reconsider your approach to supporting individuals struggling with mental health issues. Providing a safe and supportive environment should be at the forefront of your mission, and I implore you to take proactive steps to ensure that those in need receive the care and understanding they deserve.

In conclusion, I sincerely hope that my concerns are taken seriously and that meaningful changes are made to address the shortcomings in your support system. Mental health is not a matter to be taken lightly, and it is crucial that organisations like Trevillis House recognise their responsibility in providing adequate support to those who seek it.