"Disgusting service "

Due to having my asthma medication Ventolin changed to brand Salamol without being informed from the surgery I have found this medication useless it's takes longer then Ventolin to act & also runs out faster it no longer lasts till my next repeat so I booked an appointment with the asthma nurse who in my opinion was inpatient & didn't want to know continued to say "Ventolin was bad for people" yet I've had this brand for over 50 years I'm still alive! I don't have issues when using it & when needed it worked!!! She continued to say maybe I should see a doctor (that's a laugh have you ever tried getting an appointment when you work full-time when you call on your break there's no appointments left ) to have other asthma medication changed if she looked at my records I'm sure she could see I haven't had to have any appointments about my asthma as it's been controlled unless I have chest infection or covid, I work in healthcare & continue to see this brand issued to my patients, The fact this cheaper brand is not taking effect on myself should be her main concern by the end of the appointment she "offered" to put in a prescription request with a doctor for me to collect later However very disturbing the doctor issues the same cheap unless brand that is not working for me wasted my time & money again on the same medication (I pay for prescriptions as I work) is absolutely disgusting, did the doctor even read the reason behind the request or was it just sent off to Teldoc's inhouse pharmacy team ? It's not the first time I've had issues with medication with this practice now it's very concerning that requests from a nurse are not being meet. Do they care or listen about the patients on their books in my opinion they do not!!! If medication is not working why are they prescribing it & making patients pay over & over especially with the cost of living today. The nurse also said I can keep requesting it if I'm running out! Shocking!! why would I keep buying the same useless inhalers. Over the bank holiday weekend I've yet again run out due to having a 3 week chest infection needing to take it more often 9 doses & it runs out!😡 They really need to look at the cheaper brands they are issuing, they are forcing patients to use less effective medicine due to costing and it's disgusting.

I can get an online consultation & buy the cheap brand for £4:20 (tho I buy the Ventolin at £14:99 plus consultant fee) however due to the fact I've seen the asthma nurse recently with an issue over the same brand I can't get it online at the moment without seeing a my doctor face to face first.

Teldoc don't listen to the patients, Not all medication suits everyone or has the UK healthcare service forget this!! I barely use the Teldoc services being the generation I am from we get on with life and illnesses rather then call the doctor day in day out & personally at this point I would rather not waste my time with them then be issued ineffective medication over and over.