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Extremely poor service

Story from nhs.uk

"Extremely poor service"

About: West Derby Medical Centre

Contact by GP at the practice to arrange bloods to be taken (March 2024) proceeded to book as directed to be advised next appointment time would be May 2024. Appreciating the pressures I accepted appointment and waited 6-7weeks.

The night before the appointment I receive a text at 9pm advising my appointment is cancelled and I need to rebook myself with next availability being in mid June!!

I have currently had ankle surgery and it’s impossible to get through by telephone so not quite sure what is expected.

Disappointing the only option to communicate with the surgery is via a comments section….Extremely poor 0/5.

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Responses

Response from West Derby Medical Centre last week
West Derby Medical Centre

Submitted on 07/05/2024 at 17:36
Published on nhs.uk at 17:36

Dear Anonymous

I am sorry that we had to cancel your appointment , unfortunately our phlebotomist had informed us she was poorly and would not be available for work the following day therefore we made the decision to inform all patients the evening before rather than come to the surgery for the early morning appointment and be turned away . Our other phlebotomist is on annual leave this week therefore we could not allocate any appointments to that member of staff

Due to patient demand , our next available appointment is mid June , this is sooner than is available for the community phlebotomy clinics

You can contact the practice after 09:30 am and we will be able t offer you another appointment

I'm sorry you feel this is a disappointing service , we thought it was best to inform all patients on the bank holiday evening rather than them turn up for an appointment that had been cancelled the following day due to the early time of the appointments offered

Kind Regards

Jan Rimmer

Practice Director

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