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Wow

Story from nhs.uk

"Wow"

About: Whiston Hospital

A&E was empty tonight, no ambulance after ambulance and not one patient on a trolley in any corridor. Front and back of department was very quiet. Yet the waiting time was still 13 hours. Blood test results weren't getting picked up by a doctor for over 5 hours after coming back from the lab. Awful service. They push ECG on you when you don't need one just to fill the space so on paper it looks like they've done everything super quick. Lies

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Responses

Response from Whiston Hospital last week
Whiston Hospital

Submitted on 07/05/2024 at 08:48
Published on nhs.uk at 08:48

Good morning Robert, thank you for taking the time to provide feedback on your recent attendance in ED. We are sorry that you have had a negative experience when you attended recently. Patients are assessed for their clinical urgency on arrival and treated in order clinical priority. There are many areas in ED that are not visible where our sickest patients are treated. If you would like to contact patientexperienceandedi@sthk.nhs.uk providing your full details, we will be able to look into this for you and provide you with the rationales for the tests and treatment you have received. We are hoping you feel better soon.

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