"Personal Experience"

I have read the negative comments and would like to post my recent and past experiences with the practice. Firstly I would like to add I have had multi cancer treatment and suffer a chronic condition. Arranging appointments does require you to ring at 8.00am and depending on how soon to that time you ring determines your wait time and queue. I have no problem with the trained receptionist asking questions as a triage as they are trained in picking up certain answers thus determining your level of emergency. Each day emergency appointments are reserved which the receptionist can allocate for those deemed applicable. The information provided also allows the doctor or other medically trained personel to gain foresight which will speed up the appointment. All the medical staff I have been seen by have been very professional, considerate and helpful in diagnosing and treatment of my ailments. I have also had reason to call in reception most recently to address repeat prescriptions and medication removed from my repeat meds due to usage. On both occasions the receptionist rectified my queries by amending one quantity on one and by issueing a prescription to my specified pharmacy for the (time elapsed between prescription) on the second). So from my personal experience I cannot fault the medical and associated surgery staff. I have been with Holland House nearly 20 years as has my whole family. I have seen relocation and many changes during that period. People need to understand the NHS doesn't provide unlimited funding and all surgery's are stretched to the limit, just as hospitals are. Individuals working with the medical staff have taken on new rolls as part of their employ to maximise the surgery's efficiency within budget. I don't want to get into the politics too much but let's applaud the staff and their efforts in an environment where financial control is out of their hands. I thank each member of staff whenever I have needed to request the surgery's assistance and would like to reiterate that same thanks in this review. I am sure there are many patients that speak well of the surgery, unfortunately this isn't TripAdvisor so you will generally find negative feedback which will be in the minority.