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"We'll be forever grateful"

About: University Hospital Wishaw / Maternity Care (Wards 21-24)

(as a service user),

My child was born at the Wishaw maternity hospital in Lanarkshire Scotland, and the experience of care my wife received start to finish blew us away.

We had Amy and Emma on alternative shifts, supervising Kerren and Emma two students, and they were absolutely amazing, checking diligently on mum and giving round the clock care and also distraction with brilliant bedside manners. 

They were also backed up by other midwives including Amanda, and great doctors such as Paul who offered so much reassurance, calm, and direction. With our son's birth requiring some unforeseen medication intervention it felt like plan A, B, C, and D were all ready at once making it seem like the safest place in the world. 

Great care was also given post birth, and there was no rushing mum home. The only isolated incidents of disappointment came from one midwife who was was very short and unhelpful when asked for advice and support on swaddling our baby, as well as around questions asked during the overnight stay. But aside from this, it was wonderful care and a testament of the importance of a unique NHS system we must protect.

Thank you so much for giving us our little boy, we'll be forever grateful.

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Responses

Response from Carole Burns, Senior Midwife, Best Start Maternity, University Hospital Wishaw last week
Carole Burns
Senior Midwife, Best Start Maternity,
University Hospital Wishaw
Submitted on 10/05/2024 at 17:43
Published on Care Opinion on 12/05/2024 at 17:03


Dear Lanarkshire Family,

Thank you so much for taking the time to provide this valuable feedback to us. I would like to offer Congratulations on the birth of your new wee son and hope that you are settling well into family life.

I am delighted that you had such fantastic care from all the staff that you have mentioned, they will be so happy to have been part of your journey and we will certainly pass this on to them.

I am also sorry that you had a negative experience during this time, and would ask that if you wish to discuss further please contact me and we can do this.

Once again, Thank you for your feedback, we wish you well, enjoy every minute with your wee one!

Take care

Carole Burns

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