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"I matter to the CTAC Team and the CTAC Team matter to me!"

About: Fife Community Services / Community Treatment and Care (CTAC)

(as the patient),

I first had a P.I.C.C. (Periphally Inserted Centralised Catheter) in 2013.

Following discharge from Ninewells Hospital, Dundee, the Care of my Centralised Line was/continued to be shared by myself and the support of the now CTAC Nurses.

(Prior to the formation of CTAC, it was the team of Treatment Room Nurses who supported me.)

With the dawning of CTAC, came an increased number of caring Nurse professionals to tend to the weekly cleaning and dressing of my Line.

I have always been carefully listened to. Precise care and attention is always paid to the sterile, aseptic procedure required when dealing with a Centralised Line.

This is now my third P.I.C.C. Line which is essential for ongoing  Intravenous Access. I attend our Clinical Investigation Unit at Ninewells Hospital, Dundee, every 4 weeks. I receive a concentrated dose of Potassium Chloride with Sodium Chloride intravenously  through my Line. This helps maintain safe levels of Potassium. I suffer from Tubular Necrosis of my remaining sole Right Kidney. I sometimes also need Intravenous Iron and Antibiotics.

Although caring for my Line was initially daunting as a lone, vulnerable person in the Community, the Treatment Room Nurses followed by the very much increased number of Nurses through CTAC, soon lessened any fears and concerns.

Each of my nurses from CTAC ensure that I have weekly appointments to suit, allocating appropriate time for the careful cleaning and redressing of my Line. They also ensure that there are sufficient supplies of the recommended dressings. I, in turn, make sure I collect what I need from our C.I.U.

Without exception  each new member of CTAC is given the opportunity to shadow an experienced CTAC Nurse. I am usually also invited to share the medical condition relating to why I need a P.I.C.C. Line.

I firmly believe that the introduction of CTAC has  improved the services needed to look after and better keep safe people in the Community. The ratio of number of patients to Treating Nurses does not appear to be as overwhelming. Please do not misunderstand. I have always been given the time and support needed by our Treatment Room Nurses. It would  seem that the ever increasing demands of our Community are being better met.

I actually look forward to my weekly outing to see (and be treated by) our local CTAC Team at the Minor Injuries Unit within St Andrews Community Hospital, St Andrews, Fife. 

Everyone cares and takes to heart not just the health but also  the wellbeing of every patient. I matter to the CTAC Team and the CTAC  Team matter to me!

Thank you!

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Responses

Response from Sharon Serjeant, Team Leader and Senior Charge Nurse, Community Treatment and Care and Outpatients, NHS Fife last week
Sharon Serjeant
Team Leader and Senior Charge Nurse, Community Treatment and Care and Outpatients,
NHS Fife

Mangae OPD at St Andrews Community Hospital and Adamson Hospital Mangage CTAC (treatment rooms and Phlebotomy) for NE Fife

Submitted on 08/05/2024 at 12:04
Published on Care Opinion at 12:40


Good morning Els55

My name is Sharon Serjeant and I am the team leader for the CTAC service for north east fife.

Thank you so much for taking the time to provide feedback regarding your experience in th treatment room.

It is lovely to hear the very postive comments about our staff within the team and how you feel CTAC has improved your care.

Your positive feedback and recognition goes a long way to boosting staff team and moral.

We work hard to deliver this standard of care on a daily basis.

Thank you again for your lovely feedback!

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Response from Olivia Robertson, Head of Nursing, Nursing Directorate, Fife Health & Social Care Partnership last week
Olivia Robertson
Head of Nursing, Nursing Directorate,
Fife Health & Social Care Partnership
Submitted on 08/05/2024 at 16:48
Published on Care Opinion at 16:48


picture of Olivia Robertson

Dear Els55

Well what can I say - your feedback for the CTAC team is truly wonderful. Thank you for taking the time to post such kind and positive words and the team will be overjoyed to read your story! It makes all our work worthwhile

Thank you on behalf of the service

Best Wishes

Olivia

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