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Extremely happy with service provided

Posted By MacMac

"Extremely happy with service provided"

About: Dalriada Urgent Care

(as a service user),

I contacted the service even though they were under immense pressure I received a telephone consultation with a lovely nurse Holly who was very thorough triaging my call regards having a chest infection and exacerbation of my asthma. Holly felt that due to my medical history she wished that a GP review myself and offered an appointment within the hour. 

Attended Dalriada Doctor up in Antrim Hospital and was extremely happy with service provided. Receptionist very helpful and GP examined me very quickly after arriving and informed me I had a chest infection and gave me the necessary medication to take away and commence my treatment very promptly 

Thank you to every one of the staff who made my experience when not feeling great very helpful 

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Responses

Response from Janet Shields, Complaints Manager, Dalriada Urgent Care ltd last week
Janet Shields
Complaints Manager,
Dalriada Urgent Care ltd

Submitted on 07/05/2024 at 14:54
Published on Care Opinion at 14:54

Dear MacMac

Thank you so much for expressing thanks and gratitude for the care and attention provided by the staff in Dalriada Urgent Care.

It is often negative feedback that organisations such as us receive. Therefore, I am extremely grateful for your correspondence and hope that should you require to use Dalriada Urgent Care in the future you will receive the same quality standard of care that we aim to provide.

Thank you once again.

Regards

Janet Shields

Governance Lead

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