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"I feel slightly overwhelmed by the care and attention that I have received"

About: Forth Valley Royal Hospital / Accident & emergency Forth Valley Royal Hospital / Orthopaedics Outpatients / Fracture Clinic Outpatients / Pre-op Assessment Unit Stirling Care Village / Minor injuries unit

(as a service user),

My story starts with being diagnosed with prostrate cancer, going through various scans to determine the extent of the cancer and the subsequent treatment. The speed and attention in this area was exemplary, and I was looking forward to a meeting with urology to discuss my treatment plan. 

Unfortunately while on a causal visit to a neighbour I slipped on their wet decking, landing badly and resulting in a badly damaged knee, that may require surgery, as you can imagine this was a huge shock as I was about to embark on my treatment for cancer.

Once we got through the system and got an appointment for Minor Injuries in Stirling, once again everything was outstanding, the speed and attention to my dilemma was superb, and by the following day, I had an appointment at the Virtual Fracture Clinic and examined by an Orthopaedic Consultant, where I received devastating news that I may require surgery

At this point I was then handed over to the nurses, Heather and Magi, for pre-op assessment and given instructions on injecting myself with Inhixa. The compassion, professionalism and good old fashioned humour made a very bad day bearable, they even managed to arrange giving bloods, to avoid me going to my own doctors for a pre existing appointment.

All this was followed up by an ultrasound the next day, and will be told what course of action will be taken, and they also have taken into account my appointment to start cancer hormone treatment. I feel slightly overwhelmed by the care and attention that I have received from all staff.

Footnote:

The only difficulty we encountered was getting into the system, turning up at Minor injuries without an appointment, and the long waiting time at A&E at FVRH we were told the waiting time would be between 6 to 10 hours, but once passed this obstacle the system for me, was faultless.

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Responses

Response from Tracey Archibald, Lead Nurse for Advanced Practice ED/MIU, Emergecy Departement/Minor Injuries Unit, Nhs Forth Valley 2 weeks ago
We are preparing to make a change
Tracey Archibald
Lead Nurse for Advanced Practice ED/MIU, Emergecy Departement/Minor Injuries Unit,
Nhs Forth Valley
Submitted on 09/05/2024 at 10:39
Published on Care Opinion at 16:21


Good morning Chris

Thank you for taking the time to give feedback on you recent visit to MIU and all the other services you have met along the way. I am sorry to here of the challenges you experienced to obtain review in minor injuries.

There will be new updated posters going to GPs, dentist and pharmacies detailing how to obtain an appointment to our minors service along with social media recordings to promote the service and how to access this if required.

This maybe not helpful to you as you have used the minor service now but hopefully will improve others experiences in the future.

I hope your recovery is going well

Tracey

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