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"Health visitor and mental health"

About: Mental Health Community Teams / Lisburn

(as a parent/guardian),

Health visitor Karen came out for a routine review of my son and daughter. I had concerns over my son’s development which I hadn’t spoken to anyone about and I had been really struggling mentally, I felt out of control and feelings of helplessness and despair every day. Karen was so lovely at the review I felt comfortable to speak openly with her and she was so empathetic. I had a follow up call some days later with Karen and I will always remember standing in my bathroom drifting back the tears and she said it was her privilege to be my health visitor and that I was brave for opening up. In that moment I went from feeling weak to strong. In a healthcare system where you sometimes feel just like another number she made me feel important and worthy of help. Karen has put so many measures in place for me and helped me secure the right help and I know with her support I will continue to get better and help my son in his development. 

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Responses

Response from Conor Campbell, Senior Manager, Assurance and Improvement, South Eastern Health & Social Care Trust last week
Conor Campbell
Senior Manager, Assurance and Improvement,
South Eastern Health & Social Care Trust

Assurance and improvement

Submitted on 09/05/2024 at 10:28
Published on Care Opinion at 10:28


picture of Conor Campbell

Dear atlasbe39

My name is Conor Campbell. My position is Senior Manager, Assurance and Improvement with a leading role in improving the service user experience - which includes responding to any person who tells their story through Care Opinion in order to help the organisation learn and improve.

Thank you for sharing the story of your experience in the care of Lisburn Community Services – Health Visiting.

It is great to learn that your quality of care and experience has been of the standard that we aspire to

I have shared your positive feedback to Karen and the team who greatly appreciate your kind words and are glad to know that the service has been so positive and helpful to you.

I wish only the best for you and your son going forward.

Best wishes

Conor

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