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Thank you so much for a positive experience!

Posted By Anon28

"Thank you so much for a positive experience!"

About: University Hospital Ayr / General Surgery

(as the patient),

I anxiously attended a pre-op assessment at University Hospital Ayr. I was asked in to see Debbie, very promptly, and her warm and kind interaction helped me to relax immediately.

I found the process very thorough and I felt encouraged and empowered to ask any questions. I had the time to exchange information meaningfully and Debbie clearly saw me as a whole person, ensuring each aspect of my history was satisfactory and up to date.

I also very much appreciated that the ECG department took me through to another room to help with my appointment timings, despite their department being under pressure. Whilst I don't know the individuals name who saw me at this stage of assessment, she was equally kind, compassionate and sensitive, just like Debbie.

Thank you so much for a positive experience!

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Responses

Response from Pamela Gibson, Patient Experience Facilitator, Nursing, NHS Ayrshire and Arran 4 days ago
Pamela Gibson
Patient Experience Facilitator, Nursing,
NHS Ayrshire and Arran

Monitor stories and provide administration for NHS Ayrshire & Arran

Submitted on 14/05/2024 at 14:48
Published on Care Opinion at 14:48

picture of Pamela Gibson

Dear Anon28

Thank you so much for taking the time to share your experience of the care provided within the Pre-Op Assessment Unit at University Hospital Ayr.

I am glad to hear that you felt welcomed into the Unit and that you felt the assessment was carried out in a thorough and sensitive way. It is also reassuring to know that you felt comfortable enough to ask any questions you had during your assessment, which can go a long way to allaying any uncertainties you might have had.

It will be my pleasure to share your kind comments with the wider Team in the Unit and in particular with Debbie. I know she will be delighted to receive this feedback and it will be really encouraging for her to know that you felt so well supported by her.

Please accept my best wishes and thank you once again for taking the time to acknowledge your care experience.

Kind Regards

Pamela

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Response from Fiona King, POA Manager, Pre-Op, NHS Ayrshire & Arran 4 days ago
Fiona King
POA Manager, Pre-Op,
NHS Ayrshire & Arran

Submitted on 14/05/2024 at 15:01
Published on Care Opinion at 15:01

Dear Anon28,

Thank you so much for taking the time to send such lovely positive feedback about your pre-op assessment experience at Ayr. I'm very pleased to hear that Debbie managed to help you feel relaxed and positive about your visit with us and I will of course share this with her.

I will also ensure the ECG team are aware of you appreciation.

I trust you will continue to have positive experiences through the rest of your hospital journey.

Best wishes,

Fiona

F King

Pre-op assessment manager

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