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I could not praise the team more

Posted By caringcg47

"I could not praise the team more"

About: Victoria Hospital / Endoscopy

(as the patient),

I had been referred for a Colonoscopy to the Victoria Hospital in Kirkcaldy.

I had the procedure a few years ago which was difficult for myself and the consultant.

From receiving my appointment to the day of the procedure I could not praise the team more. They set my mind at rest from the initial phone call to the receptionist on the morning of my arrival to the whole team. 

Although the procedure was still difficult I had a much more positive experience. I felt my anxious feelings were taken into account and I was listened to. 

I would like to say thanks to the whole team for their person centred approach.

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Responses

Response from Charge Nurse, Day Intervention Unit / Endoscopy, Planned Care, NHS Fife 2 weeks ago
NHS Fife

Submitted on 05/05/2024 at 14:28
Published on Care Opinion at 14:28

Hi caringcg47

Thank you for posting your feedback about your recent endoscopy experience, on care Opinion.

It was lovely to read that our staff were able to put you at ease and helped you feel less anxious.

I will share your post with all the endoscopy staff including the booking staff and receptionist who will be delighted to receive your kind comments.

I hope you have recovered well from your procedure.

Kind Regards

Shona

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