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"Awful service "

About: Marie Stopes International

I had three positive Clear Blue pregnancy tests at the end of March so I booked a termination appointment with MSI. I was asked to travel to Buckhurst Hill from Essex to come in for a scan so I could collect the medication for termination afterwards. I had a scan and nothing showed as the pregnancy was very early on. The nurse proceeded to use a cheap pregnancy test that of course came back negative and she told me that I probably had false positives on the other tests which I was very shocked to hear! After that I was advised to take another pregnancy test one week later and if it came back positive, they would send the termination medication to my address. A few days after this, I had a very light bleed which I assumed was a period so I left it alone but I wasn’t feeling right, so I took a pregnancy test another 2 weeks later which came back positive again. I got back in touch with MSI who asked me to come in for another scan (even though I was told medication would get sent to me at the previous scan if another positive result came up) so we traveled to Colchester and found out that the appointment had been booked on the system incorrectly!! I was told over the phone that my appointment was ‘this Friday’ and when we got there I was told it wasn’t until the following Friday! I have spent £277 just to get to these appointments that have not got me anywhere. So now I’m over a month pregnant, very scared and stressed out as the pregnancy is effecting my interstitial cystitis badly and MSI continue to mess me about. I am not happy.

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Responses

Response from Marie Stopes International 2 weeks ago
Marie Stopes International
Submitted on 03/05/2024 at 15:15
Published on nhs.uk at 15:15


Dear Client, Thank you for your feedback, we are sorry you had a negative experience with our services. We would like to investigate this further, please get in touch with us, you can find all the information at this page: https://www.msichoices.org.uk/contact-us/ . If you want to log a formal complaint, you can email our Quality and Customer Services team at this email address Quality.customerservice@msichoices.org.uk so that we can get in touch. We do strive to provide the best possible care to our clients, and we take every opportunity to continuously improve the quality of our services. Thank you once again for getting in touch.

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