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The ward is a little palace

Posted By Retireteacher1234

"The ward is a little palace"

About: Mid-Ulster Hospital / Rehabilitation ward Northern Ireland Ambulance Service / Patient care services

(as a service user),

I was transferred from RVH - I felt vey nervous and anxious about coming to a new hospital and specially about one I’ve never heard of.

The ambulance crew who transported me were both were very kind, they spoke very highly of the mid ulster hospital and my anxiety settled.

I arrived and I was overwhelmed by the  kindness, compassion and caring nurses who assisted me. 

The ward is a little palace, I am so glad I was sent here.

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Responses

Response from Maggie Hamilton, Experience & Involvement Facilitator, Quality, Safety & Improvement, Northern Ireland Ambulance Service last week
Maggie Hamilton
Experience & Involvement Facilitator, Quality, Safety & Improvement,
Northern Ireland Ambulance Service

The Northern Ireland Ambulance Service (NIAS) Experience and Involvement Facilitator is responsible for developing and delivering high quality, effective services and processes for NIAS Service Users, Carers, their Advocates, the Public and NIAS Staff across Northern Ireland (NI) to facilitate and enable them to fully contribute to and participate in experience and involvement in relation to the NIAS.

Submitted on 07/05/2024 at 12:14
Published on Care Opinion at 12:14

picture of Maggie Hamilton

Good morning Retireteacher1234,

I would like to begin by thanking you for taking the time to share your experience of the Northern Ireland Ambulance Service. It was heartening to learn how kind the crew were and how they settled your anxiety speaking so highly of the mid ulster hospital. As an organisation we are committed to consistently show compassion, professionalism, and respect for the patients we care for.

I wish you a speedy recovery.

Kind regards,

Maggie

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Response from Claire Bond, Lead Nurse Community Hospitals, Community Care, NHSCT last week
Claire Bond
Lead Nurse Community Hospitals, Community Care,
NHSCT

Submitted on 08/05/2024 at 09:11
Published on Care Opinion at 09:11

Dear Retireteacher1234,

My name is Claire Bond and I the Lead Nurse over the Mid Ulster Rehab Ward.

Thank you for taking the time to leave your story. I am delighted to hear that the nurses caring for you showed compassion and kindness. I will make sure to share this will all staff. I hope your recovery is going well.

Warmest Wishes,

Claire

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