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One of the best experiences I've ever had in hospital

Posted By DMANM

"One of the best experiences I've ever had in hospital"

About: New Stobhill Hospital / Day Surgery

(as a service user),

I recently attended Day Surgery at Stobhill. I was cared for by the Day Surgery Unit and transferred to Ward A for overnight care.

Due to complications I was extremely distressed and difficult when I was admitted, something I am not proud of. Every member of staff I dealt with was patient understanding, caring and reassuring even though I didn't make it easy for them.

There are too many mentions but I'd like to make a particular thanks to the anaesthetist Dr Young who was amazing throughout and my surgeons Mr Morton and Miss Duff who stepped in to make me less anxious. The theatre team were amazing and did everything the could to keep me settled including putting on my favourite music, and all of the staff who looked after me in the unit pre-op and in recovery were lovely.

I was looked after by Fiona and her team overnight in Ward A and they were a godsend constantly making me feel at ease and checking in on me and she handed me over to Lorraine and Ellen's team in the morning who looked after me. Nothing was too big an ask and although it got off to a rocky start the experience I had in Stobhill is one of the best I've ever had in hospital which is so important for someone who is in so regularly and does not cope well in hospital. Thank You!

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Responses

Response from Aimee MacPhail, Waiting list coordinator, Urology Glasgow Royal Infirmary, NHS Greater Glasgow and Clyde last week
Aimee MacPhail
Waiting list coordinator, Urology Glasgow Royal Infirmary,
NHS Greater Glasgow and Clyde

Submitted on 10/05/2024 at 15:35
Published on Care Opinion at 15:35

Dear DMANM,

I would like to thank you for taking the time for sharing your experience at Stobhill Day Surgery. I am comforted to hear that the staff were understanding, caring and reassuring especially when you were having a distressing time to begin with. The staff work hard to ensure exceptional care is delivered to their patients and that their patients are heard. I have already passed this feedback onto Mr Morton personally and will relay to the other staff mentioned. I am elated to hear that the staff managed to comfort and reassure you which in turn has given you one of the best experiences in a hospital overall.

I hope you are recovering well.

Aimee

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