"Very poor "

The booking on- line appointment system is extremely poor each time I have tried to make an appointment the system is disabled? When I spoke to reception I was informed that the on-line system was disabled due to no further appointments were available on that day apparently the Practice cannot longer book appointments for 2-4 weeks ahead I cannot understand why with today's advanced technology this cannot be achieved. Before COVID you were able to book appointments over the phone 2-4 weeks ahead. I have looked into other GP practices in the Basingstoke area and their patients are able to access an appointment to see their GP within a few weeks therfore I can only presume the system used in Crown Heights is totally inadequate for their patients the very people/community they are there to serve. Personally each time I have gone on line to maker an appointment it has always been disabled therefore I have needed to go to A&E for treatment which GP could of managed which is not helping with problems our local hospitals are experiencing. Prior to going to A&E I called my GP reception who took some of my concerns and informed me that she would get a GP to call me back urgently the GP didn't speak to me someone else phoned me and stated the GP had assed my symptoms and I required physio which was booked for 4 weeks time I was absolutely appalled as I'm sure your aware you cannot assess anyone with out speaking or seeing them interesting I'm still being treated by the consultant at the hospital 8 weeks later. Recently I had an appointment with the nurse who changed my prescription Sent it to the GP to sign waited for 12 days! This only got completed after my personal prompt on my repeat prescription. I was also waiting on some results I was unable to find them on line so I called the Practice who informed me she would ask the on-line team for me to access my results again the system wasn't working. Crown heights used together best practice in Basingstoke now unfortunately I am extremely disappointed and would only rate them with 1* I believe the quality and care and more importantly listening to their patients have deteriated as for their systems they need an urgent review and upgrade. I appreciate that the number of patients have increased however this is not a local problem this exists throughout England that has to be managed and we cannot say that these problems are due to staff shortness I personally worked the NHS for nearly 40 years and the NHS has always been notorious for low staffing levels the problems begin with poor management and prioritising to achieve giving high standards of care with listening skills. I and others look forward to an improved service.