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"I don't feel like I will be listened to"

About: Queen Elizabeth University Hospital Glasgow / Bones, joint and fractures

(as the patient),

Was completely dismissed by a consultant whose bedside manner was little to none. Was in and out of the consulting room in less than five minutes, had someone on a clinical placement in the room with no option to say whether or not I wanted that.

My symptoms were completely brushed off as nothing, told that my scans were not convincing. My appointment was interrupted by a phone call and the doctor took that as the end of the appointment. I had questions about my condition and was sat waiting while the person on placement tried to usher me out of the room. I stayed sat in the room and only when I said twice that I had questions did the consultant come back in, to say that they were hypothesising and that I should just follow the treatment plan. 

I don’t doubt that this doctor is intelligent and probably very good at their job, but you’d think at least a shred of compassion might be a good thing to have when treating vulnerable people on a daily basis?

Either way I left the appointment in tears, and though I have been given a follow up appointment I don’t feel like I will be listened to if I attend it.

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Responses

Response from Nicole McInally, Patient Experience and Public Involvement Project Manager, PEPI, NHS Greater Glasgow and Clyde last week
Nicole McInally
Patient Experience and Public Involvement Project Manager, PEPI,
NHS Greater Glasgow and Clyde
Submitted on 10/05/2024 at 10:37
Published on Care Opinion at 10:37


picture of Nicole McInally

Dear Moonhq34

Thank you for taking the time to share your feedback and please accept my apologies for your experience and the upset and distress this has caused. We do not want any of our patients to feel this way after their appointment. This will be discussed with the Orthopaedic Team to ensure this does not happen again. I would also urge you to attend your next appointment, especially as you have unanswered questions.

Take Care

Nicole

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