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Attitude of nurse

Posted By Emmns68

"Attitude of nurse"

About: Mid-Ulster Hospital / Minor Injuries Unit

(as a service user),

We recently visited the Mid Ulster Minor Injuries. We have visited this unit many times and have much experience of the unit. 

The nurse practitioner we encountered was so cheeky to people on the phone. I witnessed this first hand.

The other staff in the unit are lovely and treated us well.

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Responses

Response from Victoria McCrory, Assistant Clinical Services Manager, Medicine and Emergency Medicine, NHSCT last week
Victoria McCrory
Assistant Clinical Services Manager, Medicine and Emergency Medicine,
NHSCT

Submitted on 07/05/2024 at 12:15
Published on Care Opinion at 12:15

Hello Emmns68

My name is Victoria McCrory and I am the Assistant Clinical Services Manager for MUH MIU. I am sorry to hear you have had an unpleasant experience whilst attending the MIU.

I will take on board your feedback and discuss with the staff within the unit. If you wish for me to review your care specifically please contact me on my details below.

I am glad to hear that you had a positive experience with some staff within the unit. All feedback, positive and less positive, is appreciated, and allows the staff to reflect on the care they provide and the services they offer.

Yours Sincerley

Victoria McCrory

ACSM MUH MIU

Tel; 0287032 7032 ext 375921

Email; victoria.mccrory@northerntrust.hscni.net

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