"Let down by lotus again"

I’m so sad to write this.

Overall my experiences and interactions with the trust are always spot on, so it really does pain me to write this feedback. Sadly it’s not an isolated incident for me, I’ve had the same experience on a couple of admissions now.

So my last admission recently. Go through the standard “check in” routine, all staff are amazing as always and super friendly.

I take a lot of medication for many chronic illnesses. I went through in great detail with the lady booking me in exactly what I take, what it’s for and how often. I watch her diligently record all this information on my chart. It’s also clearly labelled in every packet of medicine. I made sure of this when I packed my stuff to come in.

Half hour later I’m due medication, told I can’t have as doctor needs to prescribe them. Ok so I can wait an hour or so. 5 hours pass, I request every hour for my meds only to be told that I’m not dealing with medications by a few members of the team.

It’s now 10pm. Still no meds. I was told that they can’t give out any from earlier either. Very frustrating. Staff now busy giving out night time meds and not wanting to engage with me or answer my concerns.

It transpires the “Dr” hadn’t prescribed half of them it would seem. Some that were twice a day were set for once a day etc.

My frustration and concern is evident. I come to Lotus because I’m seriously unwell and need your help, it’s not a choice or a “jolly”

Why and how can I entrust you with my care at my most complex and critical times do I always feel that you have no regard for me and my health. If this was an isolated incident I would brush it away but I’ve gone through medication issues in previous admissions. not as severe as this time.

Consistency and continuity of care underpin everything, so I have to tell you this? To a Dr?. I’m looking to you to keep me safe and alive and you can’t even read and prescribe my daily medications correctly.

I went home , not a great idea at all. I was and very vulnerable and unwell. But if I can’t trust you with the basics what else is there for me? I felt/feel incredibly let down by the process and it made me feel so alone with no one to turn to. Where do I turn now when I desperately need that critical support ?

I want to stress again the team were all lovely for the majority of the time I was there.