"Terrible "

I visited urgent care on the 17/4 with an ankle injury, the doctor said she couldn’t tell from the X-ray if my ankle was broken, she said she would treat it as a break & get a second opinion the next day & someone would call me, if I didn’t receive a call to assume it’s not broken. I didn’t get a call, 3 weeks later I’m still unable to use my foot still swollen, they never told me whether there was tissue damage / ligament/ tendon. I never got any diagnosis and no documentation went to my GP. Raised a complaint via pals but they’re slow to investigate and respond. So negligent.