Care Opinion

Text size

Theme

Language

Videos in BSL or ISL
Help with language translation
Help with reading or listening

Terrible

Story from nhs.uk

"Terrible "

About: Queen Marys Hospital (Sidcup)

I visited urgent care on the 17/4 with an ankle injury, the doctor said she couldn’t tell from the X-ray if my ankle was broken, she said she would treat it as a break & get a second opinion the next day & someone would call me, if I didn’t receive a call to assume it’s not broken. I didn’t get a call, 3 weeks later I’m still unable to use my foot still swollen, they never told me whether there was tissue damage / ligament/ tendon. I never got any diagnosis and no documentation went to my GP. Raised a complaint via pals but they’re slow to investigate and respond. So negligent.

More about:
nhs.uk logo
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Queen Marys Hospital 13 months ago
Queen Marys Hospital

Submitted on 29/05/2024 at 18:15
Published on nhs.uk at 18:15

Thank you for taking the time to provide us with your feedback, we welcome all feedback and use it to improve our service.

All our staff are trained to a certain level of interpreting x-rays but all our x-rays are reported on by a radiographer to ensure we have the correct treatment in place. When the reports come back to us they are then cross checked with the treatment that has been given. We would only call you if the management of the injury needed to be changed. If this wasn't explained clearly to you please accept our apologies.

The notes are sent automatically from our system to all GP's within the Bexley borough. If your GP did not receive them and contact us we can email them to the surgery, alternatively, you can collect a copy of your notes on request.

All complaints are investigated fully and this can take a while to gather x-ray reports, statements from clinicians etc before a response can be compiled.

Kind Regards

Sue Hopkins

Senior Operations Manager

Bexley Unscheduled Care

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k