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I was treated with dignity and respect

Posted By Mary837

"I was treated with dignity and respect"

About: Musgrave Park Hospital / Day Procedure Unit - Withers 5A

(as a service user),

I was admitted to Musgrave Park Hosp for removal of partial knee replacement and a full one put in. From the moment I arrived I was treated with dignity and respect. Nothing was too much trouble for any  of the nursing staff. The theatre staff, the  anaesthetist and the consultant were all chatty. Kept me calm. And made sure I was comfortable.

After surgery recovery staff were  amazing also. The anaesthetist, the doctor, and consultant came round to see how I was. Explaining all they had done. And advising me on pain management.

The physios were amazing also. Had me up walking and doing my exercises. Sending me home with booklet of exercises. The porters were friendly chatty and professional. And of course the catering staff kept me well feed with good food and plenty of tea.

I was nervous going in for surgery because I knew what I was in for. However I had nothing to worry about. Musgrave Park Hospital has always been the same as I have been in numerous times over my life. I would have no hesitation going in again in I need to. One of the best hospitals in Northern Ireland. 

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Responses

Response from Seamus O'Brien, Senior Manager , Withers Orthopaedics area, Belfast Health and Social Care Trust 12 months ago
Seamus O'Brien
Senior Manager , Withers Orthopaedics area,
Belfast Health and Social Care Trust

Submitted on 03/05/2024 at 22:29
Published on Care Opinion at 22:29

Dear Mary837

Thank you so much for taking the time to post such lovely comments about the dignity and respect you were treated with, and the professionalism, care, and treatment received from the staff at Musgrave Park Hospital. It is genuinely pleasing to hear that you would have no hesitation coming in again to Musgrave Park Hospital.

The team you have highlighted provide high quality surgical care and follow-up. I am genuinely pleased that you experienced high quality professional care from all staff involved. This is exactly what the staff come to work (every day) to provide. Please do not underestimate the morale boost that positive feedback such as this provides for the team.

We are ALWAYS here if you need us again. Please contact us if you have any concerns. I wish you a speedy recovery.

Dr Seamus O'Brien, Senior Manager, MPH

Carly Niblock, Assistant Service Manager. MPH

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