"Often Impossible to make an appointment after E…"

Despicable almost non existent service!!

My wife has tried two successive weeks to book on a Weds @ 11 as advised, however the surgery operate an automatic cut off after telling you to listen for automatic call back message which isn’t ever provided!!

You then get cut off and have to redial and join the call Que again!

The surgery is totally inefficient and needs a quality assurance investigation by a governing body urgently !

There simply isn’t any justifiable explanation that could be provided, they are simply failing to provide their service contract with the National Health Service!

Once you finally get through and then again get told to listen to the automatic call back message, which isn’t ever played, it again cuts you off in a couple of seconds, this isn’t caring it’s just down right rude!

Accept your service isn’t adequate for its need and ask for help!!

Unfortunately the GP’s have been forced into a glorified call centre where they have succeeded in keeping the surgery empty all day, just to answer the phone and Triage patients!

Please realise Econsult will soon be triaged by artificial intelligence computers making the call centre doctor function redundant, as you now longer see any value to personally reading the patient alongside their personal consultation!!

Hopefully somebody cares enough to evaluate Hedge End Medical Centre’s service to the community and the efficiency against their cost to the National Health Service!

Again accept your failing to provide and get Help urgently..

Hopefully you don’t have to use the same telephone service as we all do!!

Regards

Alan Booth