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Absolutely pathetic embarassing disgrace

Story from nhs.uk

"Absolutely pathetic embarassing disgrace"

About: Rotherham Hospital

After ringing 111 and them booking me in at 10.15om at rotherham a and e for my 4 year old son. I arrived and was seen by the nurse within 30 minutes. After which i waited 8.5 hours and was still not seen by a doctor. I was fed lies all night soo.i left hospital. Avoid this disgrace of a hospital.

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Responses

Response from Samantha Robinson, Head of Patient Experience, The Rotherham NHS Foundation Trust last month
Samantha Robinson
Head of Patient Experience,
The Rotherham NHS Foundation Trust

Submitted on 09/05/2024 at 15:11
Published on Care Opinion at 15:11

Hello, my name is Samantha, Head of Patient Experience and Engagement at the Hospital. I was truly sorry to read of your recent experience in UECC with your son. It is always our intention to provide the best service possible and as such disappointing when our services fall below the expectations of our patients and their families. If you would like the Patient Experience Team to look into why the waiting time was that length, please contact the Patient Experience Team on 01709 424461 Monday to Friday, 9am to 5pm or alternatively you can email the team at the following address, your.experience@nhs.net with your son's details.

Kindest regards Samantha

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