I have been with Amwell Practice since I was a kid and honestly, the service is awful and keeps getting worse. Extremely unhelpful receptionists, if you are lucky enough to get past them, the odds of getting a good doctor are 50/50. I understand the NHS is stretched but if you are dealing with people, especially in need of help so there is still a level of personable service needed.
Called to make an appointment to be told they were all booked, then I had to push the receptionist on what the next steps were then there was magically a telephone appointment. Same receptionist called back telling me I got a text to send photos, didn't believe me I hadn't received and I had to be push for an email address. I received the text about 5 mins after the call.
The doctor was fine.
Another doctor reviewed my xray and sent a text saying to book a non urgent face to face appointment if symptoms are ongoing.
Receptionist (same as receptionist as before) wouldn't let me book a non urgent appointment.
Throughout the whole experience receptionist was difficult, unhelpful and lacked people skilled. Had very limited interactions with the doctors in this experience.
"Awful practice "
About: Amwell Group Practice Amwell Group Practice Islington WC1X 0GB
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