"Awful practice "

I have been with Amwell Practice since I was a kid and honestly, the service is awful and keeps getting worse. Extremely unhelpful receptionists, if you are lucky enough to get past them, the odds of getting a good doctor are 50/50. I understand the NHS is stretched but if you are dealing with people, especially in need of help so there is still a level of personable service needed.

Called to make an appointment to be told they were all booked, then I had to push the receptionist on what the next steps were then there was magically a telephone appointment. Same receptionist called back telling me I got a text to send photos, didn't believe me I hadn't received and I had to be push for an email address. I received the text about 5 mins after the call.

The doctor was fine.

Another doctor reviewed my xray and sent a text saying to book a non urgent face to face appointment if symptoms are ongoing.

Receptionist (same as receptionist as before) wouldn't let me book a non urgent appointment.

Throughout the whole experience receptionist was difficult, unhelpful and lacked people skilled. Had very limited interactions with the doctors in this experience.