"Urology Outpatient appointment"

I had a recent outpatient appointment with a urology consultant, chaperoned by a lovely Health Care Assistant.

The consultant appeared disinterested throughout as I had felt during previous consultations. On being brought into the room, they were slumped in their chair, scrolling on the screen, and glancing frequently at a mobile phone on their desk.

They did not appear to know my history, giving simplistic advice not relevant to me. I asked a question, and they just shrugged their shoulders and commented that it should be fine.

They maintained minimal eye contact, appeared belligerent and the consultation lasted approximately 3 minutes. It was almost farcical, and an example of a poor consultation.

In light of this, and a recent hospital admission, if I require further intervention from urology, I will request I receive care in Exeter.

I feel a couple of urology consultants need training on communication and compassion.