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"Serious lack of information"

About: Nottingham University Hospitals NHS Trust - City Campus / Cardiology Nottingham University Hospitals NHS Trust - Queen's Medical Centre Campus

(as a service user),

I was admitted to hospital with an abdominal infection, and treated with 2 antibiotics,  one of them intravenously.  After 2 days I experienced symptoms of a stroke, but tests showed I'd had a heart attack, and I was transferred to the Cardiac Unit for further tests.

Throughout my stay, my distress over the symptoms  and my anxiety at being in hospital were heightened by the serious lack of information about what was happening to me, what was wrong with me, and what medication I was being given. It was only when I read the discharge report that I discovered what some of these tablets were, and what further tests were (possibly) planned. 

However, I was discharged on strong medications with no follow-up appointment,  no advice, no indication of what might have caused the heart attack, and this has increase my anxiety further. I've had an MRI scan, but no indication of when, or even if, I will hear any results from it. Meanwhile i am struggling to recover from infection, antibiotics and heart attack, while coping with the uncertainty. 

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Responses

Response from Nottingham university hospitals last week
Submitted on 02/05/2024 at 14:02
Published on Care Opinion at 14:02


Dear patient

Thank you for sharing your patient experience with us following your heart attack. We are sorry to hear that you felt misinformed and couldn’t get the information or answers that you needed.

Please be assured feedback like this enables us to work on communication with our patients within the department. I will pass this feedback onto the ward manager now so that it is shared with those who were involved in caring for you.

May we take this opportunity to wish you a quick recovery from what must have been a very troubling time.

Update posted by L-Smiley (a service user)

I am puzzled by this response. I have not given my name, or the wards on which I was treated, so how can my feedback be passed to the ward manager? Also, how can I have a quick recovery when I'm still not getting answers, so I still don't know what caused the heart attack and what, if any, treatment I need?

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