"Useless service "

Dear patient,

Thank you so much for taking the time and for providing your honest feedback which is appreciated regarding your recent experience with our service as you were unwell.

I am the Patient Involvement and Experience Manager for DHU Healthcare, and I am both disappointed and sorry to hear that your experience with us was not positive on this occasion specifically in relation to your contact with us, your assessment and the outcome which did not meet your expectation.

I note that you already have an open complaint with the ombudsman in relation to your contact with DHU. However, if you would also like to contact us directly if you have not done so already regarding your experience then we can investigate your concerns in more detail to better understand and learn how we can do better in the future then please do not hesitate to contact our Clinical Governance Team on 0300 1000 407 (should you get the answerphone message then please leave your name and contact details and a member of the team will call you back within office hours – Mon-Fri, 0900-1700) or via email at DHUL.ClinicalGovernance@nhs.net.

The team will then be able to take more details from you so that they can investigate why this has happened, and they will investigate your concerns further and feedback and as I say can help us to better understand and aid us in learning how we can do better to stop anyone else having a poor experience in the future as you have clearly had on this occasion.

I do hope that you have now received any care and treatment you required and that you are feeling much better, and I wish you well for the future.

Kind regards,

Judith Brown

Patient Involvement and Experience Manager

(DHU Health Care CIC)