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Mail monitoring taking ages!

Posted By RHA040279

"Mail monitoring taking ages!"

About: Rampton Hospital

(as the patient),

I am on mail monitoring and have had a parcel in the hospital for around two weeks which I still have not received. It is taking letters I send out ages to actually leave the hospital. Internal letters between me and other patients are taking up to a couple of weeks to go from one ward to another. There should be more than one CSLN able to search my parcels as one person is taking too long and might be on leave or something. This is causing me loads of stress and I am always having to get ward staff to chase things up for me. Sometimes I end up feeling like self-harming due to worry. 

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Responses

Response from Senior Security, Systems and Intelligence Manger, Security Services, Nottinghamshire Healthcare NHS Foundation Trust 14 months ago
We are preparing to make a change
Nottinghamshire Healthcare NHS Foundation Trust

Submitted on 20/05/2024 at 17:33
Published on Care Opinion at 22:12

Thank you for both raising your concerns via Care Opinion but also spending the time with me face-to-face to go through everything in more detail. Your peers on the ward also shared examples of the inconsistencies of how quickly they received post or post was received by family and friends. Your own example of sending a birthday card to a close family member is extremely powerful.

We agreed that it would be helpful if the patient information sheet relating to mail included more detail about the hospital processes, an estimation of how long these internal processes take etc. We will do this review both via the patient intranet as well as the hospital wide involvement meetings (for wider patient input).

Once this review is complete, I agree that it’s important that we do another review in approximately six to twelve months so that we can consider if they have helped.

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