"Mail monitoring taking ages!"

I am on mail monitoring and have had a parcel in the hospital for around two weeks which I still have not received. It is taking letters I send out ages to actually leave the hospital. Internal letters between me and other patients are taking up to a couple of weeks to go from one ward to another. There should be more than one CSLN able to search my parcels as one person is taking too long and might be on leave or something. This is causing me loads of stress and I am always having to get ward staff to chase things up for me. Sometimes I end up feeling like self-harming due to worry.