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Long waiting hours

Story from nhs.uk

"Long waiting hours"

About: Queen Marys Hospital (Sidcup)

I was advised by NHS 111 to take my daughter to Queen Mary’s Urgent care centre as she had vomited several times and had developed red rashes on her face cheeks. Didn’t expect that we would have to wait for more than 3 hours which was painful as my daughter kept vomiting even while she was at the hospital. Surprised to see that there was only one doctor to attend to people. NHS need to do something to improve and help with reducing the long wait at the hospital as it defeats the purpose of calling it an urgent care centre.

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Responses

Response from Queen Marys Hospital last week
Queen Marys Hospital

Submitted on 10/05/2024 at 13:35
Published on nhs.uk at 13:35

Thank you for taking the time to provide us with your feedback, we welcome all feedback and use it to improve our service.

I am sorry that your visit to the Urgent Treatment Centre was not a positive one.

As an Urgent Treatment Centre, we are an unscheduled service meaning we operate on a sit and wait basis. Due to this we have no control over the amount of patients attending at any one time. Whilst we endeavour to keep waiting times to a minimum, in extremely busy periods they can be higher than we would like.

Best Wishes

Sue Hopkins

Senior Operations Manager

Bexley Unscheduled Care

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