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Care Opinion

Doctors and nurses worked so hard

Posted By columbaxj85

"Doctors and nurses worked so hard"

About: Royal Hospital for Children (Glasgow) / Orthopaedics (Ward 3C)

(as a parent/guardian),

My son broke 2 bones in his arm falling from a slide. The Queen Elizabeth Childrens hospital did the most amazing job start to finish. From caring for my son immediately, to supporting us the parents. He was in surgery in a matter of hours the doctors and nurses worked so hard and performed a miracle. His arm was like nothing I have ever see before (I can't attach a photo but it was the worst break I have ever seen). A long road to recovery now but I'd like to thank all the amazing staff who helped us ❤️

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Responses

Response from Emma McGinlay, Lead Nurse - Paediatrics, Paediatrics, NHS Greater Glasgow and Clyde last week
Emma McGinlay
Lead Nurse - Paediatrics, Paediatrics,
NHS Greater Glasgow and Clyde

Submitted on 08/05/2024 at 09:30
Published on Care Opinion at 09:30

Dear columbaxj85

Thank you so much for taking the time to leave your feedback.

I am sorry to hear your son sustained an injury that required care from ourselves and I hope he is now recovering well at home.

I am delighted that you felt your son was well cared for and that you felt supported during a very difficult time.

It means so much to our teams to know the children and families are having a positive experience while in our care and I will ensure this fantastic feedback is shared with them.

Many thanks

Emma McGinlay

Lead nurse

RHC

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Response from Kevin Torbet, Admin Assistant, Patient Experience and Public Involvement, NHSGGC last week
Kevin Torbet
Admin Assistant, Patient Experience and Public Involvement,
NHSGGC

Submitted on 08/05/2024 at 10:02
Published on Care Opinion at 10:02

picture of Kevin Torbet

Dear columbaxj85

Thank you for sharing your experience with us during what must have been a worrying and stressful time for you and your family. We are deeply sorry to hear about your son's accident but relieved to know that he received exceptional care while attending the Royal Hospital for Children.

It's heartening to hear that from the moment your son arrived, he received immediate attention and care from our dedicated team. We understand how important it is for parents to feel supported during such challenging times, and we're glad to hear that our staff were there for you every step of the way.

I will be happy to pass on your thanks to the team who I'm sure will be touched to hear you had such a positive experience while under their care.

Wishing your son a speedy recovery, and once again, thank you for your kind words it really means a lot to the staff.

Kind regards

Kevin

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