"Unprofessional receptionists. "

I spoke with an ignorant woman, though I'm not sure of the spelling. I called to address some concerns regarding the repeated errors made by their nurse during my husband's blood tests, with him having to come for the third time now. Instead of focusing on my issues, she mentioned that there were other callers waiting. It's frustrating that my concerns weren't taken seriously, and she claimed she didn't understand my point. She didn't escalate the matter to a supervisor because they were 'busy,' and I was advised to email instead. It's disappointing that the quality of service at this GP's office seems to be declining due to the unprofessional behavior of the front desk staff. They seem to hire anyone without considering how they interact with patients. If they dislike their job, they should consider leaving, or at the very least, learn how to communicate effectively with patients.