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Very kind, considerate and patient

Posted By Deb29

"Very kind, considerate and patient"

About: Causeway Hospital / Medical Assessment Unit

(as a relative),

The nursing care in this unit is superb and significantly better than my family has experienced elsewhere.  The nursing staff have been very kind, considerate and patient with my mum, who has communication difficulties.  She has felt safe and cared for because the staff have been so impressive.  They have also consistently kept me informed, both in person and by phoning me.   I have felt much more confident in the care my mother has received here than I have on admissions in other hospitals.  Thank you Causeway Hospital, MAU.

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Responses

Response from Karen Sheridan, Assistant Clinical Services Manager, Medicine and Emergency Medicine Causeway Discharge Lounge, DAU, Phlebotomy, Medical 2, MAU, NHSCT 2 weeks ago
Karen Sheridan
Assistant Clinical Services Manager, Medicine and Emergency Medicine Causeway Discharge Lounge, DAU, Phlebotomy, Medical 2, MAU,
NHSCT

Submitted on 30/04/2024 at 14:10
Published on Care Opinion at 14:59

Dear Deb29,

My name is Karen Sheridan & I work as Lead Nurse of MAU in Causeway Hospital.

Thank you for taking the time to share such positive feedback of the experience you and your mother had while your mother was an in-patient in MAU.

I am delighted to read of the high standards of care, communication and kindness received from the staff. I will ensure your feedback is shared with the ward manager and staff of MAU. It means a lot to us to receive it and it is greatly appreciated.

Best wishes,

Karen Sheridan.

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Response from Nicky Butcher, Interim Assistant Clinical Services Manager, Renal, Endocrine, Diabetes, NHSCT 2 weeks ago
Nicky Butcher
Interim Assistant Clinical Services Manager, Renal, Endocrine, Diabetes,
NHSCT

Submitted on 30/04/2024 at 14:24
Published on Care Opinion at 14:24

Hello Deb29,

I am Nicky Butcher, assistant clinical services manager at Causeway Hospital.

I am sorry to hear that your mum has been unwell, and am sure it has been a worrying time for you and your family.

With your mum having some communication difficulties, I am sure that it must be quite an ordeal being in an unfamiliar environment.

I am so glad to hear of her, and your experience.

I will share with the ward manager and all of her team.

Appreciate you taking the time to share your lovely feedback.

Thanks,

Nicky.

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