"Time to change surgeries"

My husband has prostate cancer the consultant prescribed a medication to be taken asap. We were told the surgery would receive the letter at the same time as my husband. Which was last Wednesday, so we rang to check they had received it, oh no Wednesday afternoon they were closed for staff training. Rang Thursday. Closed again for staff training. Friday rang again, told they hadn't received it, we read out the consultants request. Husband was told to take this letter to the surgery. When he arrived they said they had found It. They had marked it it urgent should be at our pharmacy later that day. This didn't happen, rang on Monday this hasn't been processed yet, hopefully will be done today or tomorrow. Is this acceptable I don't think so. Stress levels through the roof.