"Disappointing Experience at Liversedge Health…"

My experience as a new patient at Liversedge Health Centre has been nothing short of frustrating and disheartening. From the very beginning, the onboarding process was poorly handled, leaving me feeling confused and unsupported. As a patient with pressing health concerns, including a lump in my head, I expected to receive timely and attentive care. However, I was met with dismissiveness and neglect.

During my initial appointment, I attempted to address multiple health issues, only to be told that I had "too many things to address." Despite expressing urgency regarding the lump in my head, I was left waiting for answers. Eventually, after being told I needed surgery, I have heard nothing since, leaving me anxious and uncertain about my health.

Furthermore, the management of my and my son's asthma has been a nightmare. Despite multiple visits to the pharmacy and GP surgery in person, we still haven't received the correct inhalers. The reception staff's attitude has been appalling, treating me as though I'm inconsequential and failing to provide adequate assistance. Moreover, the lack of clear guidance on prescription ordering procedures has exacerbated the situation. Despite the availability of online ordering, which could have been easily integrated into the onboarding process, no such support was provided. The lack of clear guidance on prescription ordering procedures has only exacerbated the situation, leaving my wife unable to access the contraceptive she needs and forcing me to share inhalers with my son.

Additionally, the practice's refusal to accept prescription requests over the phone, coupled with lengthy appointment wait times, has made accessing care unnecessarily difficult. It's been nearly a year, and I still haven't met any of the doctors, further highlighting the disconnect between patients and healthcare providers at Liversedge Health Centre.

In conclusion, the level of care and service provided by Liversedge Health Centre has been shockingly inadequate. As a patient, I deserve better, and I hope that by sharing my experience, positive changes can be made to ensure that others do not endure similar hardships.