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Care Opinion

Entrances are teeming with smokers

Posted By mercuryqy97

"Entrances are teeming with smokers"

About: Royal Cornwall Hospital (Treliske) / Tower Theatres/Recovery

(as a service user),

Treliske should be very proud. The hospital is spotlessly clean and airy and the staff are dedicated and very kind, and wonderful in fact.

However there is a huge flaw! The entrances, particularly at the Tower Block, are teaming with smokers. These people stand under the No Smoking signs. Even patients in their bed clothes stand there shamelessly putting away. I feel it is a lack of respect for the people who give them the medical attention to make them well.

Surely the hospital can stop this appalling behaviour.

I have been visiting my sister most days for 10 weeks and some days my clothes pong of nicotine.

Furthermore it is hard to hold one's breath while awaiting the doors to open.

Thank you.

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Responses

Response from Jess Saunders, Patient Engagement and Feedback Coordinator, Patient + Family Experience Team, Royal Cornwall Hospitals NHS Trust last week
Jess Saunders
Patient Engagement and Feedback Coordinator, Patient + Family Experience Team,
Royal Cornwall Hospitals NHS Trust

Submitted on 10/05/2024 at 13:58
Published on Care Opinion at 13:58

picture of Jess Saunders

Dear Mercuryqy97,

Thank you for taking the time to share your feedback with us. I was pleased to see that you found the hospital to be clean and the staff you encountered to be dedicated and kind.

I was disappointed to learn about your experience of the smokers outside the main entrances to our hospitals during the 10 weeks you spent visiting your sister. You are quite right we are a smoke free site so I know it must have been very frustrating to see and so annoying that you went home with your clothes smelling of nicotine some days.

I am responding to your as a member of the Patient Engagement team, but please be assured I will forward your feedback on to the department who oversee this at the Royal Cornwall Hospitals NHS Trust for their information and ask them to review what is happening outside the hospital entrances.

Thank you again for taking the time to raise this issue with us.

Best wishes,

Jess

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Update posted by mercuryqy97 (a service user)

Thank you. I was pleased with the response. Since writing, I have been monitoring the entrances and I need to tell you that there is no change. The Tower entrance has been cleaned up but the smokers are still there aplenty.

Treliske is a wonderful hospital, it is some of the patients who are not!

Thank you, yet again.

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