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Care Opinion

Poor service, unempathetic people.

Story from nhs.uk

"Poor service, unempathetic people."

About: Change Grow Live / CGL Manchester

Attending Manchester Service and have been for 2 years, never consistent staff, always off sick. No one answers the phones. It is impossible to get in contact with my keyworker. If it wasn't for the fact that I have to detox or I'd be at risk of seizures and/or death I'd never have gone back and just stuck with meetings. Feel completely unheard, the other services besides the keyworker that are meant to reintegrate you into the community are useless and the worker I spoke to was completely belittling with no understanding of extreme mental health issues that have long stood before my substance use and are resurfacing majorly now I am nearly complete with my detox. I can't wait to be rid of them and never return, it is the complete motivation to stay clean is to never speak to or deal with these people again or have to sit through another useless group again that treats you like a toddler. I have never had grief, circumstance or any element of help followed through on and my keyworker hasn't turned up to multiple appointments, sometimes my hour slots have been 15mins when it takes longer to even get there. Absolute poor show.

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Responses

Response from Change Grow Live Birmingham 6 days ago
Change Grow Live Birmingham

Submitted on 10/05/2024 at 09:23
Published on Care Opinion at 09:23

Hi

My name is Lydia and I am one of the people within our organisation who listens and responds to people's feedback.

I was so sorry to hear about your experiences of support, the barriers you have faced and how this has left you feeling about the service you have been engaging with.

Our National Team Service User Involvement Team have been in touch with a manager from the Manchester service, and they have asked us to post this response to you:

I am very sorry to hear you have had this experience with CGL Manchester. Feedback of any nature is valuable to us as a service.

We would really like to understand your experience more and support you to have the best experience you can with us.

Would you like to make contact with us via our inbox Manchester@cgl.org.uk with your contact details and we can reach out to you to discuss this and understand this more.

Thanks

Claire

Deputy Services Manager

There is no pressure for you to do so, but I do hope you will reach out to Claire so that she and the team in Manchester can work with you to improve your experiences.

Thank you for getting in touch with us and the Manchester service will hope to hear from you soon.

Best wishes,

Lydia

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