"Stressful booking appointments "

I have used this surgery for nearly 20years and very happy with the doctors I have seen. Also, the older ladies who have worked at the reception over the last decade have been very helpful too, but it seems they have either retired or been transferred. I do not find the new receptionist helpful at all. There's a particular female that is not alert. As on 2 separate occasions when I was trying to book an appointment over the phone, she repeated the wrong date of birth to me even though I provided the correct information to her several times at the start and during the short call. This made me very nervous because prior to that 2 days before, this same receptionist put the phone down on me after I had waited 15 minutes to be attended to. This was very frustrating as I gave her clear information but she repeated something else back I didn't say to me yet again. This was not a mistake the older team who worked at the surgery for over 10yrs would make.

Also, I dont understand why the surgery has stopped self-online booking via the nhs and patient apps? This was far less stressful as I dont have to deal with a careless receptionist who doesn't seem to care about obtaining correct details of a patient. For example, when giving month of birth as May and she replied "did you say August?" Its shocking as it is clear both months sound different so where on earth did she come up with August? Then she drops the phone when I tried to say no, its May.

I would like to kindly request that Dysart consider reinstate routine online self booking via nhs and patient apps as not every one wants eConsult. Also waiting on the phone for up to 30mins to be answered is ridiculous only for the receptionist to drop the phone on you because she might be dealing with other patients standing in front of her or too busy.