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Staff were excellent

Posted By Issy65

"Staff were excellent"

About: Mater Hospital / Accident & Emergency Mater Hospital / Cardiology Northern Ireland Ambulance Service / Patient care services Royal Victoria Hospital / Cardiology

(as the patient),

Took ill with a painful chest - went to the Mater and admitted into F ward- with heart attack . Treatment from all staff was excellent.

Went to Royal for angiogram and had to have stent inserted. Staff were excellent - especially Gillian and Sheryl - both nurses- looked after me so well. Also, ambulance drivers from Mater to Royal so nice to me.

Only one (unnamed) nurse (A&E) was unpleasant to me and had no bedside manner.

So thankful to be alive!

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Responses

Response from Maggie Hamilton, Experience & Involvement Facilitator, Quality, Safety & Improvement, Northern Ireland Ambulance Service 14 months ago
Maggie Hamilton
Experience & Involvement Facilitator, Quality, Safety & Improvement,
Northern Ireland Ambulance Service

The Northern Ireland Ambulance Service (NIAS) Experience and Involvement Facilitator is responsible for developing and delivering high quality, effective services and processes for NIAS Service Users, Carers, their Advocates, the Public and NIAS Staff across Northern Ireland (NI) to facilitate and enable them to fully contribute to and participate in experience and involvement in relation to the NIAS.

Submitted on 01/05/2024 at 11:33
Published on Care Opinion at 11:33

picture of Maggie Hamilton

Good morning Issy65,

Thank you for taking the time to share your valued feedback. We are always grateful to those who share their experiences of the services they have received. It was heartening to learn how nice the Ambulance drivers from the Mater to the Royal were with you. As an organisation we are committed to consistently show compassion, professionalism, and respect for the patients we care for.

I wish you the best with your recuperation.

Kind regards,

Maggie

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Response from Judith Montgomery, Lead Nurse for Cardiology, Cardiology, Belfast Health and Social Care Trust 13 months ago
Judith Montgomery
Lead Nurse for Cardiology, Cardiology,
Belfast Health and Social Care Trust

Submitted on 18/05/2024 at 16:38
Published on Care Opinion on 19/05/2024 at 13:29

Hi Issy65

Thank you so much for your feedback regarding Ward F in MIH and RVH Cardiology. We are always delighted to receive positive feedback. I hope you are recovering well after your procedure.

I will pass on your comments to the staff in Ward F and RVH

Kind Regards

Judith

Lead Nurse Cardiology

Belfast Trust

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Response from Bernie Hillen, Nurse, Accident & Emergency Services, Mater Hospital, Belfast Health and Social Care Trust 13 months ago
Bernie Hillen
Nurse, Accident & Emergency Services, Mater Hospital,
Belfast Health and Social Care Trust

Submitted on 19/05/2024 at 16:27
Published on Care Opinion on 20/05/2024 at 08:19

Hi

I am sorry to hear that you felt a nurse in the Emergency department was rude to you and would like to discuss this with you further in order to improve practice.

Hopefully you are making a speedy recovery.

If you are happy to do this you can contact me on 02895046975.

Bernie Hillen

Sister

Mater Emergency department

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