"New triage system is useless"

The surgery has switched to a system called Klinik - a Finnish/Dutch triaging system that (worryingly) uses Artificial Intelligence to direct patients to the correct services (allegedly!). This is supposed to stop the 8am frenzy. I wish someone could explain why this AI form is closed on weekends, evenings and even sometimes during the day. I rang up at 3pm on a Friday to be told the Klinik form was shut for the day. The request was not urgent, but I now have to ring back and wait in the inevitable queue to speak to the same person I spoke to on Friday. Why can't routine requests be submitted at any time? Why couldn't my request be submitted on the Friday for attention during the next week?

Klinik claims it streamlines services, but in reality everything seems to have to be done multiple times to obtain the desired result.

Every completed Klinik form seems to generate a phone call from a GP. It is a waste of time having a GP ring up for the patient to then tell them the exact same information already given on the form and then that GP arranging an appointment with themselves or another GP. GPs are completing the work twice over.

I'm sure the old way may have been frustrating for receptionists, but there must be something more patient-friendly than this.