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Staff treated her gently and with understanding

Posted By sigmapt74

"Staff treated her gently and with understanding"

About: Scottish Ambulance Service / Emergency Ambulance St John's Hospital / Accident & Emergency

(as a relative),

Mum, who has late stage Alzheimer's was taken by ambulance from her care home to St John's A and E.

Ambulance crew and all hospital staff treated her gently and with understanding. This helped to keep Mum calm in an unfamiliar place and situation.  Her initial assessment had already taken place when I arrived ... so she was attended to promptly. Regular observations were made. Tests and x-ray were also promptly undertaken. 

I would like to thank all involved for the way they looked after Mum.

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Responses

Response from David King, Patient Experience Coordinator, Corporate Affairs, Scottish Ambulance Service 3 weeks ago
David King
Patient Experience Coordinator, Corporate Affairs,
Scottish Ambulance Service

Submitted on 30/04/2024 at 10:32
Published on Care Opinion at 10:32

Dear sigmapt74

Thank you for sharing your story and your kind words about the care your mum received.

If you would like me to pass on your thanks to the ambulance crew may I ask that you contact our Patient Experience Team at sas.feedback@nhs.scot with your name, Care Opinion name, your mum's name and the address and date we attended.

I do hope she is feeling better now.

Kindest regards

David.

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Response from Agnes Ritchie, Associate Nurse Director, St. John's Hospital & Princess Alexandra Eye Pavilion, NHS Lothian 3 weeks ago
Agnes Ritchie
Associate Nurse Director, St. John's Hospital & Princess Alexandra Eye Pavilion,
NHS Lothian

Submitted on 30/04/2024 at 12:22
Published on Care Opinion at 12:22

Dear sigmapt74 firstly sorry to hear that your mum was required to attend the hospital but I am pleased to read your comments re the care that she received both from Ambulance Services and the Emergency Department [ED]. I will make sure that your comments are shared with the ED staff. I hope your mum contious to improve.

BW
Agnes Ritchie

Associate Nurse Director

St John's Hospital, Livingston

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