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Whilst the appointment was efficient, I didn't feel rushed

Posted By Jo231

"Whilst the appointment was efficient, I didn't feel rushed"

About: Antrim Area Hospital / Acorn Paediatric Ambulatory Unit Dalriada Urgent Care

(as a parent/guardian),

I had to contact out of hours for my daughter. Quickly received a telephone call from the nurse triaging, this lady was very helpful. I then received another call from a GP to discuss my daughter’s symptoms. I was made an appointment with the GP for a couple of hours later.

We were met by the most pleasant lady at reception and then seen very quickly by Dr Smith based at Antrim Hospital. She was fantastic with my little girl, the chaos that comes with a toddler didn’t faze her and she made us both feel so at ease. Whilst the appointment was efficient I didn’t feel at all rushed. We got a prescription and were on our way quickly and confidently with any questions I had answered.

Thank you very much! 

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Responses

Response from Peter Johnston, Lead Nurse - Womens and Childrens Nursing, Northern Health and Social Care Trust 12 months ago
Peter Johnston
Lead Nurse - Womens and Childrens Nursing,
Northern Health and Social Care Trust

Submitted on 01/05/2024 at 12:46
Published on Care Opinion at 12:46

Dear Jo231,

I am the Paediatric Lead Nurse with responsibility for the Paediatric Ambulatory Department at Antrim Area Hospital and I delighted that your experience of care from your initial phone call to being seen at Antrim was such a positive one. I will pass on your compliments to Urgent Care and to the staff here in Antrim as I know such comments really to make a difference. I hope that your daughter has now fully recovered.

thankyou

Peter Johnston

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Response from Janet Shields, Complaints Manager, Governance, Dalriada Urgent Care 3 months ago
Janet Shields
Complaints Manager, Governance,
Dalriada Urgent Care

Submitted on 05/02/2025 at 17:25
Published on Care Opinion at 17:25

Dear Jo231

Thank you so much for expressing thanks and gratitude for the prompt response and medical attention you received from Dalriada Urgent Care.

I am extremely grateful for your correspondence and hope that should you require to use Dalriada Urgent Care in the future you will receive the same quality standard of care that we aim to provide.

Kind regards

Janet Shields

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