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Care Opinion

I am disappointed and underwhelmed

Posted By N Truex

"I am disappointed and underwhelmed"

About: West London NHS Trust / Recovery College

(as a service user),

My sister helped me book a course with the Well-being and Recovery College, but I decided to leave when someone was rude in their speech. Overall, I am disappointed and underwhelmed by something I was supposed to enjoy.

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Responses

Response from Paul Gibbs, Patient Experience Lead, West London NHS Trust last week
Paul Gibbs
Patient Experience Lead,
West London NHS Trust

Submitted on 29/04/2024 at 18:03
Published on Care Opinion at 18:03

Dear N Truex

Thank you for your feedback which we are sorry you are unable to continue to a course you started at our Recovery College.

We welcome an opportunity to learn from this and the Service Manager would value a conversation with you about your experience to understand how we can improve.

Please get in touch with us by emailing PALS pals@westlondon.nhs.uk with your contact details.

Please accept our apologies for the disappointment caused and we look forward to hearing from you soon.

Kind regards

Paul

Paul Gibbs

Patient Experience Lead

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