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Found it very uncomfortable

Posted By jupiterkh38

"Found it very uncomfortable"

About: Inpatient wards / Lotus assessment suite

(as a service user),

Spent some time on lotus and found it very uncomfortable. I couldn't understand the people there. Their accents much to strong. When I received my discharge form I found it it was very untruthful and am gobsmacked as to how they could say what they did. More peoe who can speak proper English should most definaty be on staff. 

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Responses

Response from Winson Keens-Douglas, Clinical Effectiveness Officer, South West London and St George's Mental Health NHS Trust 5 days ago
Winson Keens-Douglas
Clinical Effectiveness Officer,
South West London and St George's Mental Health NHS Trust

Submitted on 01/05/2024 at 13:15
Published on Care Opinion at 13:15

My name is Winson and I am a member of the Patient Experience team for the Trust. I am very sorry to hear of your experience during your stay in our Lotus Unit and your useful comments made. Please be assured that the Trust is committed to ensuring that everyone who uses our services has a good experience of care. Please can you get in touch with our PALS team so that we can the team to look into this for you and give feedback to the relevant team so that they can improve this area of their service as quickly as possible. You can call our PALS team on 020 3513 6150 or via our email address pals@swlstg.nhs.uk

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