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"Outstanding care"

About: Leeds General Infirmary

firstly the whole surgical team under mr gummerson, including the anaesthetist physio, registrar were outstanding, fully explained the procedure, caring and patient. the nursing team in l24 were exemplary including the nurses, catering and cleaning. a special thanks to jas and the night team.

in terms of the team they were amazing however they are clearly under enormous and unreasonable pressure in my humble opinion from lack of joined up processes, very poor it that is not allowing data to flow efficiently and causing unnecessary duplication and time wasting. thanks to you all you were amazing.

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Response from Tracy Richardson, Patient, Carer and Public Involvement Officer, Leeds Teaching Hospitals NHS Trust 13 months ago
Tracy Richardson
Patient, Carer and Public Involvement Officer,
Leeds Teaching Hospitals NHS Trust
Submitted on 21/05/2024 at 15:03
Published on Care Opinion at 15:03


Thank you so much for taking the time to write to us.

Your post is wonderful to read and I am extremely pleased that you had such a positive experience whilst using our services at Leeds Teaching Hospitals.

I have passed on your fantastic feedback onto the wonderful team on L24 and I know that they will all be so very pleased to know that the service and care they provided met all your expectations.

It would be useful for our services and for future patients if you could discuss the matters you have raised regarding unnecessary duplication and time wasting further with our Trust’s Patient Advise and Liaison Service (PALS). This would also allow us look into the matters you have raised more thoroughly.

Please call our Patient Advise and Liaison Service (PALS) on 0113 206 6261 or alternatively email patientexperience.leedsth@nhs.net

With kindest regards

Rosie
Senior Nurse
Patient Experience

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