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Took a lot longer than anticipated

Posted By Uke

"Took a lot longer than anticipated"

About: Belfast City Hospital / Endoscopy Unit

(as the patient),

Turned up ten minutes before my appointment. Checked in at reception, shortly after, collected by a nurse, completed paperwork and changed into a gown.

Waited for an hour and a half (the fire alarm went off which caused some confusion). Was given an enama, taken in for the investigation, eventually left about 35 minutes later.

All the staff were very professional and helpful, just took a lot longer than anticipated.

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Responses

Response from Acting Band 7, Endoscopy Unit, Belfast Health and Social Care Trust last week
Belfast Health and Social Care Trust

Submitted on 26/04/2024 at 14:40
Published on Care Opinion at 14:40

Thank you so much for taking the time to provide feedback. The Endoscopy team endeavour to provide a positive experience every day for our patients. Unfortunately during a Fire Alarm all procedures are put on hold, until cleared to proceed (in case we need to evacuate). This can lead to an extended wait. I'm delighted we were able to complete your procedure, and you found the staff helpful & professional. I take this opportunity to apologise for the wait, but in this instance it was beyond our control. I will pass on your feedback to our team.

Kind Regards

Brenda Carville

Endoscopy Unit Manager

BCH

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