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"Elderly and vulnerable - caution!"

About: The Outside Clinic

My 90 year old house-bound mother (who lives alone) had an at-home eye test and was prescribed two pairs of expensive glasses, one being polaroid. She has dementia although appears confident and assured. I think the optician should ask vulnerable people if someone could be present. The fact that my mum's (limited) bank card payment was declined, so he accepted a cheque from an old cheque book should have rung alarm bells. Fortunately Outside Clinic agreed to refund the £360 second unnecessary pair.

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Responses

Response from The Outside Clinic 13 months ago
The Outside Clinic
Submitted on 13/06/2024 at 17:37
Published on nhs.uk at 17:37


Thank you for taking the time to leave your review. Please accept our apologies for the delay in responding and for any dissatisfaction you may have experienced with our service. If you would like to discuss this matter further, please feel free to reach out to us directly by email info@outsideclinic.com or Freephone 0800 60 50 40

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