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"Avoid at all costs"

About: Queen's Hospital (Romford)

My partner went into A & E after having a funny turn with his diabetes and felt extremely poorly with it . He as high risk diabetes. He went up there and was told by a member of staff they can’t check his bloods as they haven’t got the equipment there and tried to send him to the other local hospital . He can’t drive because of his diabetes and expected him to get a bus up there , he refused as was too poorly , he was seen eventually and needed to be flushed out as his keytones were dangerously high . This department is a joke . Very rude staff that really don’t know what they are doing . The elderly were left in corridors for hours asleep . Total shambles

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Response from Queen's Hospital 12 months ago
Queen's Hospital
Submitted on 14/06/2024 at 14:25
Published on nhs.uk at 14:25


Thank you for taking the time to make us aware of your experience, I am so sorry to hear the concerns that you have raised. I would urge you to contact our Patient, Advice and Liaison Service on 01708 435 454 or by email, bhrut.pals@nhs.net, so that we can address the concerns that you have raised directly with you and try to resolve these. Once again, thank you for taking the time to make us aware of your experience.

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